1
Are you a manufacturing or trading company?
We are a direct manufacturer. Our factory has been specialized in manufacturing supermarket shelves, warehouse racks, and diverse commercial display stands since 2001.
2
Where is your factory located? Can I visit?
Our factory is located in Suzhou, Jiangsu Province. You are warmly welcome to visit our manufacturing facilities whenever you are available.
3
What is your delivery time?
In general, delivery takes place within 15 days. The exact timeframe depends directly on your total order quantity and customized shelving design requirements.
4
What are your terms of payment?
Our standard payment terms require a 30% deposit upon signing the Proforma Invoice (PI), with the balance cleared via T/T prior to delivery.
5
How can I install the shelving and rack systems?
We provide detailed installation instructions and diagrams for every type of shelf. If required, our technical team can also provide video guidance and engineer assistance for free.
6
What is the difference between a main rack and an add-on rack?
The core structural difference lies in the upright frames. A main rack is the initial starting rack with 2 uprights, whereas an add-on rack continues the row utilizing only 1 upright. For instance, if you require a run of 15 connected wall racks, the layout consists of 1 main rack + 14 add-on racks.