Q1: Are you a distributor or manufacturer?
We are a professional and leading manufacturer for nearly 20 years. We produce and export high quality pallet racking, Multi shuttle system, Radio shuttle racking, and ASRS which have a very high reputation among our customers. Our annual production capacity is 100,000 tons of rack components and 1,000 units of shuttle cars.
Q2: What makes your engineering and R&D capabilities stand out?
We have more than 40 mechanical, electrical and software engineers. EBILTECH always attaches great importance to product innovation and R&D. It not only has its own research and development team, but also cooperates with domestic well-known research institutes to continuously enhance technical strength. We independently develop WMS and WCS systems and hold more than 60 national patents.
Q3: How quickly do you respond to inquiries and manufacture orders?
For quick quotes, simply send an email to us—we promise to reply with pricing within 24 hours (sometimes even within the hour). For questions, contact our export office at 0086-25-52757208 for immediate support. For normal orders, manufacturing is completed within 20-30 days according to formal contract schedules.
Q4: What installation and debugging services do you provide?
We have installation teams with rich overseas experience. For radio shuttle cars, we send engineers to the site for debugging and training. For racking systems, we can install using our own teams or appoint engineers to guide the operation. We have successfully completed projects across Southeast Asia, the Americas, and Europe.
Q5: What is the Minimum Order Quantity (MOQ)?
Normally, the MOQ is one 20ft container (or 10 units for standard configurations). Larger order volumes offer better pricing advantages.
Q6: What payment terms are accepted?
We accept T/T (Telegraphic Transfer) or LC (Letter of Credit).